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Phony Reviews Are Becoming a Major Problem

Does this sound familiar? You’ve read rave online reviews about a restaurant or hotel and made a reservation. Then you show up and wonder if you’re even in the same place the reviewers visited. That’s when you know: They were fake reviews.

Phony reviews make up a big percentage of the total out there—anywhere from 16% to 40%, according to some estimates. Some fakes are raves by employees, artificial-intelligence software, or people hired to wax poetic about the place. Others are negative write-ups by disgruntled ex-employees or competitors.

The problem is so widespread that the Federal Trade Commission just created a new rule that will seek civil penalties for violators who pay for fake reviews or testimonials. Meanwhile, review platforms and online travel agencies are stepping up their efforts to weed out fake reviews before they ever show up online.

Possible Preaching Angle:

The article in The Wall Street Journal continued by listing six ways to check the validity of online reviews to distinguish a fake review from a true review (such as, “look for a picture,” or “avoid extremes,” and “check the timing of the review”). But how about us? How do we tell the difference between truth and falsehood, good doctrine from bad doctrine?

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