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Management’s New Trend—Leading with Empathy

An article in The Wall Street Journal noted a new highly prized management skill—empathy. According to the article,

Empathetic leadership has long had corporate disciples. But the concept has become a bigger focus of [corporate leadership] as businesses seek ways to bolster staff worn down by the pandemic’s stresses, or at least show they are trying. Appreciating co-workers’ points of view and understanding their struggles, some executives say, leads to more engaged, happy, and productive staff. Many workers say that is lacking.

For example, the ticketing company Eventbrite Inc. began an empathy-focused leadership development program in 2020 that all managers can take. It includes lessons on active listening, showing vulnerability, and building trust with employees. Cisco Systems Inc. says it is building leader and team-coaching courses that weave in empathy. In one course, participants spend eight hours learning about each others’ strengths and personal styles, as well as how to better understand and trust each other.

Possible Preaching Angles:

Of course, empathy is a good quality, but the Bible and Jesus identified this human need before any management experts did.

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