Patagonia's Commitment to Customer Service

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Patagonia's Commitment to Customer Service

The clothing manufacturer Patagonia employs forty-five full-time technicians who complete about 30,000 repairs per year. In the spring of 2015, the company set off on a coast-to-coast road trip across the U.S. in a biodiesel truck to repair their customers' "tired and well-loved" ...

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