NYPD's Hostage Negotiator on Empathy

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NYPD's Hostage Negotiator on Empathy

Lt. Jack Cambria has spent more than a decade talking people down from the ledge. Until his retirement in 2015, he was the commanding officer of the NYPD's hostage negotiation team for over 33 years. During his career he became an expert at saving fellow cops from gun-wielding maniacs or dissuading people to not ...

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