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Expert Says Online Communication Has Replaced Conversations

Sherry Turkle, a professor at M.I.T. and author of Alone Together: Why We Expect More from Technology and Less from Each Other, has spent the last 15 years studying how our "plugged-in lives" have changed who we are. She claims that all of our technological devices have produced a world in which we're always communicating but we're seldom having real conversations.

Consider the following quotes from Turkle:

  • We are tempted to think that our little "sips" of online connection add up to a big gulp of real conversation. But they don't. E-mail, Twitter, Facebook, all of these have their places …. But no matter how valuable, they do not substitute for conversation. Connecting in sips may work for gathering discrete bits of information or for saying, "I am thinking about you" …. But connecting in sips doesn't work as well when it comes to understanding and knowing one another.
  • We expect more from technology and less from one another and seem increasingly drawn to technologies that provide the illusion of companionship without the demands of relationship. Always-on/always-on-you devices provide three powerful fantasies: that we will always be heard; that we can put our attention wherever we want it to be; and that we never have to be alone. Indeed our new devices have turned being alone into a problem that can be solved. When people are alone, even for a few moments, they fidget and reach for a device …. Our constant, reflexive impulse to connect shapes a new way of being. Think of it as "I share, therefore I am."

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