The famous and luxurious Biltmore House in Asheville, North Carolina, was originally owned and managed by George and Edith Vanderbilt, an elegant couple known for their exceptional treatment of rich and famous guests. But today when people summarize the Vanderbilts' management of the Biltmore House, they don't just retell stories about how they treated their wealthy guests; they also point to the story of how George Vanderbilt treated a young employee named Bessie Smith.

A 2011 article about the Vanderbilts described the following scene:

Smith was a teenager when she began working at the Biltmore, and she was intimidated by its opulence. On her first day as a server, she walked into the house's grand banquet hall and, startled by the vastness of the room, dropped the tray of monogrammed china she was carrying.

George [Vanderbilt], a professorial figure with dark hair and a slightly curved moustache, rose from his chair as his guests looked on, their eyes begging: What on earth are you going to say about this distraction? But he didn't say anything. Instead, he got down on his hands and knees and helped her pick up the shards before saying, 'Come see me in the morning.'" Bessie Smith assumed she was going to be fired. Instead, [George Vanderbilt] promoted Bessie to chambermaid, so she wouldn't have to carry such heavy dishes.