A young father in a supermarket was pushing a shopping cart with his little son, who was strapped in the front. The little boy was fussing, irritable, and crying. The other shoppers gave the pair a wide berth because the child would pull cans off the shelf and throw them out of the cart. The father seemed to be very calm; as he continued down each aisle, he murmured gently: "Easy now, Donald. Keep calm, Donald. Steady, boy. It's all right, Donald."

A mother who was passing by was greatly impressed by this young father's solicitous attitude. She said, "You certainly know how to talk to an upset child—quietly and gently."

And then bending down to the little boy, she said, "What seems to be the trouble, Donald?"

"Oh no," said the father. "He's Henry. I'm Donald."