Ninety percent of the friction of daily life is caused by the wrong tone of voice.
"Dad, it really made us all feel bad," said my ninth-grade daughter after she had climbed in the car following a recent game. She went on to tell how she and the girls on her team ...[Read More]
By the very nature of the business, L.A. County traffic cops receive plenty of complaints about their work. After all, most motorists don't think they deserve a ticket. Each complaint ...[Read More]