A man who lived in England came over to the United States to go to a resort for several months. He wanted to bring along his Rolls-Royce for the trip, so he had it carefully packaged and shipped overseas. While visiting the U.S., something happened to the car—a mechanical failure of some sort—so he called over to England and explained his problem to the company. Rolls-Royce told him, "That's fine. Within 48 hours, we'll have a mechanic with the auto parts there to fix it for you."

They put a mechanic on a plane with the necessary car parts and flew him to the United States. He worked on the car in the parking lot of the resort, fixed it in good time, got on a plane, and flew back to England. The man happily drove his Rolls for the rest of his time in the U.S. Then he packaged it back up, put it on a ship, and sent it to his home in England.

Nearly a year after the man returned to England, he discovered he had never received a bill from Rolls-Royce. So he wrote the company a letter, saying, "This date last year there was something wrong with my Rolls-Royce and you flew a mechanic over to help me. You fixed it, but I've never received a bill. If you should find that bill in your office, I'll be happy to pay for your efforts at fixing my car."

He received a letter back from Rolls-Royce that simply said: "In the files at the headquarters of Rolls-Royce, there is no such account saying anything has ever been wrong with a Rolls-Royce anywhere that you speak of."

Now that's justification.